Refund & Cancellation Policy

Last updated: 5 October 2026

1. Free Templates

Free templates and features on Invitely do not require payment. No purchase is made, and therefore no refund is applicable for free products.

2. Paid Templates and Services

Certain templates and features require a one-time payment. Because Invitely provides a digital service that may become immediately accessible upon successful payment, refund eligibility may be limited once the digital service has been delivered or used.

3. When You May Request a Refund

You may contact our support team to request a review of your payment if:

• You experienced a verified technical problem that prevented you from accessing or using the paid service you purchased.
• Your payment was charged incorrectly or duplicated (e.g., charged more than once for the same order).
• The service or template you purchased was not provided as described due to a platform error.

Each request is reviewed individually based on the circumstances and in accordance with applicable law. Submitting a request does not guarantee a refund.

4. How to Contact Us

To submit a refund or dispute request, please contact us through our Contact page. Please include your order details and a description of the issue.

5. Chargebacks

If you believe an unauthorized or incorrect charge has occurred, please contact us first. We will investigate and resolve legitimate payment issues promptly.